Customer Care

Orders

Please allow 2-5 business days for your order to ship. Once your order is placed, you will receive a confirmation e-mail. If you do not receive a confirmation e-mail, please contact us at shopivyjewel@gmail.com.

Ivy Jewel is not responsible for damaged, lost, or stolen items. We are also not responsible if you enter the incorrect shipping address. If it was entered incorrectly, contact us immediately to see if we can update your order before it ships.

If you would like to cancel or modify your order, please contact us immediately at shopivyjewel@gmail.com. Please note if your order has been completed/shipped, we are unable to make any changes or cancellations. 

Please allow us to get back to you within 24-48 hours.

 

Returns & Exchanges

All sales are final, however If you are not satisfied with your order, please contact us within 7 days of arrival and we will try our best to resolve the matter. 

 

Jewelry Care

All our jewelry is either 14K or 18K Gold filled,Gold plated or Stainless Steel. We will state this under product details, so be sure to check upon ordering.

 In order to preserve your jewelry's lifetime it is recommended to avoid jewelry contact with water, chlorine, perfume, hairspray, lotion, and other chemicals that can damage your pieces overtime. 

Ivy Jewel is not responsible for natural wear of jewelry.

 

If you have any questions, please contact us at shopivyjewel@gmail.com or on Instagram @shopivyjewel.

 

Thank you!